Case Study Spotlight: Driving Wireless Savings in the Automotive Services Industry
In today’s competitive landscape, managing operational costs and optimizing efficiency are crucial for every business. One of the most overlooked areas of potential savings lies in corporate wireless expense management. A recent case study from the automotive industry highlights the tangible benefits of addressing this challenge.
The Situation
A global automotive services and port terminal operator with over 1,000 employees and 30 locations was facing significant wireless expense management issues. With 650 wireless users across carriers AT&T, Verizon, and T-Mobile, the company incurred monthly data overages of $4,500 and a total wireless spend of $17,013. Managing six accounts and thousands of lines became overwhelming, leaving little bandwidth to optimize their plans or monitor usage effectively.
The Challenges
Data Overages: The company was routinely exceeding data limits on two of its three sub-accounts, resulting in steep overage charges.
High Data Usage: Identifying high data users (some consuming up to 110GB/month) was critical but labor-intensive.
Unused Lines and Features: A lack of integration and oversight led to inactive lines and unused features that inflated costs unnecessarily.
The Results
By partnering with Smart Thinking Solutions, the automotive operator realized significant savings. Our team helped integrate their wireless accounts, identify unused lines, optimize plans, and eliminate redundant features. These efforts resulted in a remarkable monthly savings of $11,010.30—or $132,123.60 annually.
Why Wireless Expense Management Matters
1. Cost Control
Unmanaged wireless expenses can spiral out of control, particularly for organizations with hundreds or thousands of lines. Identifying savings opportunities—whether through unused features, better plans, or alternative carriers—is essential for budget optimization.
2. Streamlined Operations
Managing wireless expenses involves intricate billing, plan customization, and continuous monitoring. Without a dedicated solution, organizations often struggle to maintain efficiency while meeting employee needs.
3. Scalability
As companies grow, so do their wireless needs. A centralized, streamlined approach ensures seamless expansion without proportional increases in cost or administrative burden.
The Challenges of Telco Management
1. Volume
Handling a large number of wireless lines requires robust systems and expertise. With multiple accounts and carriers, identifying inefficiencies can be like finding a needle in a haystack.
2. Complexity
Wireless billing structures are notoriously opaque, with hidden charges, fluctuating rates, and overlapping fees. For most businesses, decoding this complexity is a monumental task.
3. Lack of Visibility
Many organizations don’t have the tools or resources to monitor usage trends or identify waste, leaving potential savings untapped.
How Smart Thinking Solutions Can Help
At Smart Thinking Solutions, we specialize in helping businesses optimize their wireless expenses. Here’s how we deliver results:
Customized Audits: We analyze your wireless usage, identifying overage patterns, unused features, and underutilized lines.
Carrier Expertise: With deep knowledge of the biggest players—AT&T, Verizon, and T-Mobile—we negotiate better terms and plans tailored to your needs.
Ongoing Optimization: Expense management isn’t a one-time fix. We provide continuous monitoring to ensure your wireless environment stays cost-effective and aligned with your evolving business goals.
Why Savings Matter
In an age of rising operational costs, every dollar saved on wireless expenses can be redirected to growth initiatives. Whether it’s hiring new talent, investing in technology, or improving customer service, cost savings have a direct impact on a company’s bottom line.
Partner with Smart Thinking Solutions Today
Wireless expense management is complex, but with the right partner, it doesn’t have to be. Just as we helped the automotive services group achieve six-figure annual savings, we’re ready to help your organization reduce costs and streamline operations.
Contact us today to learn more about how we can transform your wireless expense management.